Delivery & Returns
Where do you ship to?
We are currently only shipping within Canada.
How long does shipping take?
Orders take 5-10 business days to manufacture before they are shipped. Once shipped, delivery time depends on your location as well as the method of shipping chosen at checkout.
Canada
Ontario: 1-4 business days
Quebec: 2-4 business days
Alberta, Manitoba, New Brunswick, Prince Edward Island, Saskatchewan: 3-5 business days
British Columbia, Newfoundland and Labrador, and Nova Scotia: 4-7 business days
Northwest Territories, Nunavut, and Yukon: 3-12 business days
How much does shipping cost?
Canada
| Expedited Shipping Over $100 CAD (insurance and tracking included) |
FREE |
|
Expedited Shipping Under $100 CAD (includes insurance and tracking) |
$10.50 - $25.00 depending on province (calculated by Canada Post at checkout) |
|
Xpresspost Shipping (includes insurance and tracking) |
$15-$60 depending on province (calculated by Canada Post or Purolator at checkout) |
How can I track my order?
Once your order has been made and is ready for shipping, we send a confirmation, along with a tracking number and link to your email. Tracking numbers may take 24 hours to go live once the package has shipped from our facility.
Will taxes and duties be added to my order?
For Canadian orders being shipped to Ontario, New Brunswick, Newfoundland, Nova Scotia or Ontario you will be charged HST at checkout. If your order is being sent to any other Canadian province, you will be charged GST only at checkout.
Returns
We do hope you’re happy with your purchase. If for any reason you wish to return or exchange all or part of your order please see below.
- Returns for refund can be made within 30 days of the receipt of your order. The only caveat: sale items, customized items and masks are final sale.
- Items must be unused with the original tags attached.
- Refunds can only be made back to the card used for the original order and will take up to 10 days to be processed back to the card.
- Refunds can not be given for customized items (store credit only)
- If you are returning your whole order, we will refund the original delivery cost if applicable. But if returning part of your order, the original delivery cost will not be refunded.
- Customers shipping returns from within Canada will receive a prepaid shipping label from us.
- We can only accept returns for purchases made on our website.
If you need to request a refund you can do so using our self-service returns link